Sustainability report 2018

Stakeholders engagement

Our stakeholders are important to Hektar REIT’s long-term success. Our constant interaction with many of our stakeholders has resulted in facilitation to continuously improve all areas of our operations. We seek to engage stakeholders’ concerns through multiple forms of engagement as outlined on this page.

Our approach to sustainability ties directly with our business objective to operate and manage world-class shopping centres and to deliver value to our stakeholders. This is achieved through a sustainable and respectable operation that cares for the marketplace we operate in, the workplace our employees are in, the community we centre around and the environment we are blessed with.

Key Stakeholders


Engagement methods
  • Shopper surveys
  • Focus group studies
  • Feedback via online and social media
  • Regular shopper events to engage customers
  • Feedback forms
  • Social media engagement
Key topics
  • Meeting the shopping needs of our shoppers
  • Quality of services and facilities
  • Providing comfortable shopping environment and family-friendly amenities
  • Considerations for safety and easy accessibility
  • Good connectivity to public transport

Tenants and prospects

Engagement methods
  • Partnership in promotional events
  • Regular tenant feedback meetings
  • Direct meetings and email exchanges
  • Participating in events organized by Malaysian Retail Associations
Key topics
  • Maintaining high shopper traffic
  • Competitive rental rates
  • Collaboration in marketing and promotional events spaces
  • Good property maintenance

Property Manager

Engagement methods
  • Monthly meetings
  •  Weekly meetings with project, marketing, HR and leasing department
  • Email exchanges
  • Ad hoc meetings
Key topics
  • Key Performance Indicators for Property Managers and Centres
  • Business and operations performance
  • Business strategy and outlook
  • Sustainability concerns


Engagement methods
  • Annual performance appraisals
  • Orientation and training programs
  • Regular department meetings
  • Annual Dinners
  • Staff Casual Get-together events
  • Hektar Sports Club
Key topics
  • Compensation and benefits
  • Career progression
  • Continuous learning and skills upgrading
  • Employee well-being


Engagement methods
  • Festive season celebration events
  • Charity drives and events
  • Venue sponsorships
  • Collaborations
  • Donations and sponsorships to charitable organisations
Key topics
  • Helping the needy in the community
  • Foster strong community ties and promote family-values

Investment Community

Engagement methods
  • Quarterly results announcement and analyst briefings
  • Walk-in visits and inquiries
  • Annual General Meetings and Extraordinary General Meetings
  • Annual reports
  • Communication via 1-on-1, emails and telephone calls
  • Non-deal roadshows
  • Hektar REIT website updates
Key topics
  • Performance and financial results
  • Business operations
  • Business strategy and outlook
  • Stable and sustainable distribution
  • Timely and transparent reporting
  • Net asset value growth

Management Corporation, Joint Management Body & Committees

Engagement methods
  • MC, JMB and JMC Periodic Meetings
  • Voting
  • Audited accounts Submission
  • Annual General Meetings of MC and JMB
Key topics
  • Operational improvements
  • Mall value creation